Mum had been in Arlington House a year when we went into the first lockdown. She was extremely happy in the home and told me every time I had visited how good they were to her. They locked down early to keep the residents safe and we were grateful for that even though it was hard not to see her. We did get to visit in 2020, but it was hard for her to hear me, 3 foot down a table and wearing a mask, so I write her letters telling her all the family is doing and the manager goes and reads them to her. The staff have been wonderful having to cope with extreme difficulties in the early days of Covid, and the owner got us a pod, so we could see her before Christmas. Presents and little treats have still found their way into her because they are so well organised and take them early so they can be sanitised. She enjoys her food now and eats a meal. Can’t praise the staff and owners enough. Excellent care.