24th February 2021
Mum had been in Arlington House a year when we went into the first lockdown. She was extremely happy in the home and told me every time I had visited how good they were to her. They locked down early to keep the residents safe and we were grateful for that even though it was hard not to see her. We did get to visit in 2020, but it was hard for her to hear me, 3 foot down a table and wearing a mask, so I write her letters telling her all the family is doing and the manager goes and reads them to her. The staff have been wonderful having to cope with extreme difficulties in the early days of Covid, and the owner got us a pod, so we could see her before Christmas. Presents and little treats have still found their way into her because they are so well organised and take them early so they can be sanitised. She enjoys her food now and eats a meal. Can’t praise the staff and owners enough. Excellent care.
11th March 2021
Fantastic management run this care home, before the COVID19 pandemic I thought this, but even more so now. They have put the resident care and protection first. The residents are treated with respect and dignity at all times and it is more like a family than a clinical feeling which has helped our family feel better about being in a care home. I highly recommend Arlington House.
On behalf of the family I can’t thank you and your staff enough for the great job you are doing in caring for Nan
You are all doing an amazing job
Our mum was a very independent lady, she had suffered with Parkinsons for a number of years but was able to cope at home on her own. Unfortunately, she suffered a stroke which changed all of this, and made her care needs more complicated than a lot of care homes are able to cope with.
Here is the first instalment for a year of support for the activities you provide for residents, in memory of your exceptional kindness to my dear friend and for coming to the funeral service on 3rd January
I just want to say how grateful I am for your superb care for my husband. All your staff were so tolerant and fun
Feb 2020 (Social Worker)
Thank you for all your hard work and commitment all year round, it’s noted and appreciated
Dec 2019 (Respite to permanent)
When we decided to visit our daughter for a while, we felt Mum could not be left alone and needed respite for that period. It was difficult to find anywhere that had a vacancy but Arlington House did and we went on holiday fearing that she would demand to go back home when we returned. She, however, stunned us by saying she was quite happy to remain in your care and how lovely everyone was and that they took great care of her.
She tells me very time I visit how well you all look after her, so a big thank you to you and all the staff for taking such good care of her. You have lifted a great weight off our shoulders, and I feel as if I have my mum back.
Dec 2019 (Employee)
Thank you for the opportunity and being an excellent boss
Thank you very much for looking after Dad so well, we really do appreciate it
Nov 2019 (Respite Care)
To everyone at Arlington House, thank you all so much for after my husband for me. All the family have said how settled he has been and not so stressed out. I have been so relieved of this time. Thank you all again so very much
Thank you for all you and your staff do for my mother
A big thank you for taking care of Dad, we will always remember your kindness
Thank you so much for all your care for Mum, you all do such a special job
From the time we went to look at Arlington House we knew it would be the right place for our mum. The management and staff were knowledgeable, professional but very approachable.
We know we made the right decision with Arlington House, the residents are treated as residents and not as an afterthought, they are treated with respect and their health and wellbeing is at the heart of everything they do.
My mum does not understand that she has had a brain injury and is not capable of what she did before, but all the staff working there make her feel so welcome and safe that she has settled into this being her home.